Frequently Asked Questions
Everything you need to know about your Acler experience, from shipping to our signature craftsmanship.
How long does shipping take and what are the costs?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international orders take 5-7 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that sale items may be eligible for store credit only.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. As Acler designs often feature unique draping and structural elements, we recommend following the 'True to Size' indicators or contacting our stylists for advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal for your convenience.
Are duties and taxes included for international orders?
For most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery process without unexpected fees upon arrival.
How do I care for my Acler garments?
Due to the delicate nature of our fabrics and intricate detailing, we recommend following the specific care instructions on the internal garment label. Most of our pieces are 'Dry Clean Only' to maintain their shape and quality.